Igneus - Classico Wood Fired Pizza Oven

Frequently Asked Questions

Shipping

Q: How much does shipping cost?
A: We offer free standard UK mainland delivery on all orders over £200. For orders under £200 or deliveries outside the mainland UK, shipping costs will be calculated at checkout.

Q: How long does delivery take?
A: Most orders are delivered within 3–7 working days. For larger items like pizza ovens and BBQs, delivery may take slightly longer. We’ll always keep you updated.

Q: Can I choose a specific delivery date?
A: In many cases, yes. Please contact us at info@theoutdoorgrillcompany.com after placing your order, and we’ll do our best to accommodate your preferred date.

Q: Do you ship internationally?
A: Currently, we only ship to UK addresses. If you’re based elsewhere, feel free to contact us for options.

Returns & Refunds

Q: What is your return policy?
A: You can return unused items in their original packaging within 14 days of delivery. Please email us first to request a return authorisation.

Q: Are returns free?
A: We cover the return shipping cost if the item is faulty or incorrect. For other returns, the buyer is responsible for postage. Again, for non-faulty items the manufacturer may charge restocking fees.  We will confirm these once we have received the return request. 

Q: How long do refunds take?
A: Once your return is received and inspected, we’ll process your refund within 10 working days to the original payment method.  Please remember it can take some additional time for your bank or credit card company to process and post the refund to your account

Orders & Products

Q: Can I track my order?
A: Yes! As soon as your item ships, you’ll receive a tracking link via email.

Q: Can I cancel or change my order?
A: If your order hasn’t shipped yet, we may be able to cancel or amend it. Please contact us as soon as possible.

Q: Do your products come with a warranty?
A: Most of our products come with a manufacturer’s warranty. Warranty details can be found on each product page or by contacting us.

Contact Us

Q: How can I get in touch?
A: The fastest way is to email us at info@theoutdoorgrillcompany.com. We aim to reply within 1 business day.

Q: Do you have a phone number?
A:  Yes,  you can call us on 01702 599239.   

Q: Are you available on weekends?
A: Our team works Monday to Friday, excluding UK bank holidays. Messages received outside of working hours will be responded to the next business day.

❓ Are Igneus ovens suitable for beginners?

Yes! Igneus ovens are designed to be user-friendly, whether you're a first-time pizza chef or a seasoned outdoor cook. The rapid heat-up times and easy-to-use controls make them perfect for any skill level.

❓ What fuel do Igneus ovens use?

Igneus wood-fired ovens use kiln-dried hardwood logs for fuel. Some models, like the Igneus Classico, can also be upgraded to dual-fuel (wood + gas) with an optional gas burner.

❓ How long do Igneus ovens take to heat up?

Igneus ovens heat up in just 15–20 minutes, reaching temperatures over 400°C — ideal for authentic, stone-baked pizzas in under 90 seconds.

❓ What size pizzas can I cook?

• Igneus Bambino: up to 12" pizzas

• Igneus Classico: up to 14" pizzas

• Igneus Pro / Ceramiko: up to 16"+ pizzas — great for entertaining

❓ Are Igneus ovens portable?

Yes — models like the Igneus Bambino and Igneus Classico are designed to be portable. They’re lightweight enough to move around the garden or take on trips, yet sturdy and durable.

❓ Can I cook more than just pizza?

Absolutely! You can roast meat, bake bread, grill vegetables, or even slow-cook stews. With the right accessories (e.g. cast iron pans, roasting trays), the Igneus becomes a versatile outdoor oven.

❓ Is any assembly required?

Very little. Most Igneus ovens arrive nearly fully assembled. Just attach the chimney, and you're ready to cook.

❓ How should I store my Igneus oven?

To protect your oven from the elements, we recommend a weatherproof cover when not in use. All Igneus models are made from durable materials, but covering them extends their lifespan and keeps them looking great.

❓ Where are Igneus ovens made?

Igneus ovens are designed in the UK and built to high specifications with premium materials like stainless steel and refractory stone.

❓ Do you offer support if I have questions after buying?

Yes! We're an authorised Igneus retailer and provide ongoing support — from choosing the right model to post-sale care. Just reach out to our team by phone or email.